Frequently Asked Questions
Where are you located?
Our head office is based in Melbourne, Australia 🇦🇺
How much does shipping cost?
Start your wellness journey with free shipping on all Australian orders, no hidden fees or surprises at checkout.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, depending on your location within Australia.
Do you ship internationally?
We currently only ship within Australia. If you’re based overseas or looking for a custom order, please reach out to our team and we’ll see what’s possible.
What is your refund policy?
We offer a 30-day money-back guarantee because we want you to love your Pure Wellness purchase.
If something’s not quite right, just get in touch and we’ll make it right.
You can find full details in our Refund Policy at the bottom of our website.
Is my payment information secure?
Yes, absolutely! All transactions are processed through encrypted and secure checkout systems to keep your details safe and protected.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way.
You can also enter your tracking number on our ‘Track Your Order’ page anytime to check your delivery status.
How do I contact customer support?
You can reach our friendly support team via the Contact Us page or by emailing us at purewellnesaus@gmail.com.
We’re here Monday to Friday, 9AM–5PM AEST, and we aim to reply within 24 hours on weekdays.